We understand, it happens. Sometimes plans are made but change. Clients must provide notice of cancellation or reschedule at least 72hrs in advance of the originally scheduled project or a $50 cancellation/reschedule fee will be charged.
As the creator, Shenandoah Valley 360 retains all rights to content captured by our equipment. The paying client will receive original, edited/unedited footage and photos with rights to use the media for any purpose desired, other than unmodified resale/redistribution(unless discussed and approved prior).
100% Satisfaction Guarantee
After your photos/video clips are completed, we will send you a link for digital download of the media. Within 24hrs of that email’s sent timestamp, simply let us know why you’re not satisfied, along with a statement that the media will not be used or distributed, and 100% of any payment we’ve received from you will be refunded without hesitation.